Program Manager - Uniting for Quality {U4Q) -New Delhi

Overview

Jhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicated to improving the health of women and families in developing countries. For over 50 years, it has focused on providing high-quality, low-cost health care solutions, training health workers, and strengthening health systems.

 

Jhpiego has been working in India since the 1980s in close partnership with national and state governments. With deep technical expertise and strong on-the-ground execution, Jhpiego helps design, test, and scale practical solutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health, Reproductive Health, Nutrition, Immunization, Comprehensive Primary Health Care, Human Resources for Health, TB and Infectious Diseases, Global Health Security, Women's Cancers, Non-Communicable Diseases, Digital Health)

 

The Program Manager – Uniting for Quality (U4Q) will play a key role in coordinating delivery of the Uniting for Quality (U4Q) regional initiative, co-anchored by AOFOG and Jhpiego, to strengthen maternal and newborn quality of care in mixed health system settings.U4Q is designed to help countries translate evidence-based standards into routine practice—through a lean package of tools, supportive coaching/mentoring, and periodic data review—working with national professional societies, MOH/DOH, accreditors, payers, and private-sector providers. The initiative is being implemented across Bangladesh, the Philippines, and Indonesia with a regional backbone (AOFOG Secretariat/U4Q Unit and Virtual Resource Center).Reporting to the Associate Director, the PM will drive the regional operating rhythm, ensure high-quality documentation and reporting, support cross-country learning and knowledge products, and coordinate with AOFOG and country partners to keep the workplan on track.

Responsibilities

1) Regional Coordination, Operating Rhythm, and Workplan Management

• Serve as the day-to-day coordination focal point for U4Q implementation across AOFOG and the three participating countries (Bangladesh/Philippines/Indonesia).
• Run the monthly operating system: plan agendas, coordinate participation, capture minutes and action trackers, and follow up to closure.
• Maintain and continuously update the consolidated workplan tracker (AOFOG + countries + cross-cutting), including milestones, dependencies, risks, and mitigation actions.
• Support planning and execution of periodic governance and review moments (e.g., quarterly progress and learning reviews; annual strategic review aligned to AOFOG calendar).

2) Stakeholder Engagement and Relationship Management

• Coordinate closely with AOFOG Secretariat/U4Q Chair, and country society leadership (OGSB/POGS/POGI) to support smooth implementation and responsiveness.
• Support engagement with MOH/DOH counterparts and relevant technical working groups, ensuring preparedness for meetings and follow-through on agreed actions.
• Coordinate engagement with payers/accreditors and related bodies (e.g., PhilHealth, BPJS, KARS) and other strategic partners (e.g., Unilab in the Philippines), as relevant to planned activities.
• Represent Jhpiego/U4Q in agreed regional and country forums as delegated by the Associate Director, with strong professionalism and clarity.

3) Knowledge Management and Documentation (High-Quality Products)

• Lead documentation across the program: meeting briefs, minutes, action logs, decision records, concept notes, short technical briefs, and stakeholder updates.
• Curate and package learning from learning labs into actionable products (e.g., how-to notes, case studies, implementation insights, playbooks, and templates).
• Maintain a disciplined document management approach (version control, filing, naming conventions, and retrieval readiness).

4) Virtual Resource Center (VRC) and Digital Commons Content Curation

• Support the development and maintenance of the AOFOG Virtual Resource Center (VRC) as a practical, usable resource for countries.
• Coordinate content intake, quality review, tagging/metadata, and publication schedules for templates, tools, e-learning resources, facilitation guides, and country learning products.
• Work with technical colleagues to ensure VRC content stays aligned to endorsed standards and current program priorities.

5) Learning Forums and Cross-Country Learning Support

• Support design and delivery of quarterly learning forums/learning sprints, including: planning run-of-show, speaker coordination, pre-reads, facilitation support, post-event synthesis, and action follow-up.
• Assist with cross-country exchange activities (immersion visits, peer learning, focused technical sessions), including logistical coordination and documentation of learnings.

6) Donor Reporting and Performance Tracking

• Coordinate and compile high-quality, timely donor updates (narrative + workplan progress) in alignment with required templates and timelines.
• Support program performance tracking in collaboration with MERL colleagues, ensuring clean consolidation of routine monitoring outputs and quarterly summaries.
• Support documentation of risks, adaptations, and learning, ensuring the reporting narrative remains evidence-informed and decision-oriented.

7) Policy / Financing Brief Coordination

• Support development and coordination of policy and financing-related outputs (e.g., cross-walks to accreditation; payer incentive alignment; system integration milestones), including desk review, synthesis drafting, and stakeholder consultation coordination.

Required Qualifications

• Medical degree (including alternative systems such as AYUSH or equivalent) with valid registration with the relevant council.
• Public health qualification: MPH/DPH/MHA/PG Diploma in Public Health (or equivalent).
•  7 years of progressively responsible experience in public health programs, preferably in maternal and newborn health and/or quality-of-care initiatives.
• Demonstrated experience working in mixed health systems settings, including engagement with the private sector.
• Experience working with professional bodies (e.g., medical associations/societies) and multi-stakeholder platforms.
• Strong documentation and reporting experience, including donor-facing outputs.

Preferred Qualifications

Preferred/Desired

• Experience engaging with accreditation and/or purchasing/financing mechanisms (e.g., accreditation bodies, payers, quality-linked incentives).
• Experience supporting regional/multi-country programs and cross-country learning collaborations.
• Familiarity with quality improvement collaboratives, coaching models, clinical standards roll-out, and routine data review practices.
• Experience supporting digital repositories/e-learning platforms or knowledge management systems.

Travel

Regional travel required (approximately 30–50%), as needed.