Mgr IT - End User Computing (EUC) - Global Workspace Engineering
United States
Full Time
1 hour ago
$9,208 - $38 USD
No H1B
Key skills
Microsoft IntuneWindows 365Agentic AIPowerShellGraph APIEndpoint AnalyticsCloud strategyHuman relationsSoftware engineering principlesAIAgenticAnalyticsExpressAzureEntra IDLeadershipCommunication
About this role
Federal Express Corporation is seeking a Manager of End User Computing (EUC) Platforms to lead the global strategy for delivering a cloud-first, AI-driven desktop experience for over 500,000 team members. This role involves overseeing Windows 365 deployment, global endpoint management through Microsoft Intune, and the integration of Agentic AI to enhance support operations and user experience.
Responsibilities:
- Define the global Windows 365 virtual desktop architecture to deliver a consistent, cloud-first experience
- Implement autonomous AI-driven support workflows to enhance support operations and user self-service capabilities
- Integrate Agentic AI to create autonomous, AI-driven support workflows, fundamentally transforming our support operations
- Manage a large-scale Microsoft Intune environment across Windows, macOS, and mobile devices, ensuring security and compliance
- Drive modern maintenance practices such as automated patching, software distribution, and telemetry-driven optimization to improve system reliability
Requirements:
- 8+ years in IT Infrastructure with leadership experience in EUC at Fortune 100 scale
- Expertise in Microsoft Intune, Windows 365/Azure Virtual Desktop, Microsoft Entra ID, Agentic AI workflow design, PowerShell and Graph API automation, and Endpoint Analytics
- Experience leading distributed global teams across EMEA, APAC, and the Americas
- Microsoft 365 Enterprise Administrator Expert or Azure Solutions Architect certification
- Bachelor's Degree/equivalent in computer science, math or directly related quantitative degree or related field
- Five (5) years systems development experience which includes programming
- Skill in one or more programming languages
- Experience in the technical design and development of major data processing projects
- Experience in client/server technology, object oriented (OO) development or case tools
- Knowledge of software and engineering principles
- Strong basic management, human relations, and communication skills
- The preferred location for this position is Memphis, TN, United States
- The ability to work remotely within the United States may be available based on business need