Technical Project Manager

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As a Project Manager, you will lead cross-functional and client-facing interactions to ensure successful onboarding and delivery of Rithum solutions, managing project scope, tracking progress, and advocating for the client throughout the delivery lifecycle.

Responsibilities:

• Independently manage the delivery of complex client implementations from kickoff through completion
• Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition
• Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively
• Serve as the primary execution and coordination point between clients, partners, and internal project teams
• Communicate project status, risks, and decisions clearly and consistently to stakeholders
• Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations
• Maintain accurate schedules, delivery artifacts, and documentation including project plans plans, timelines, risk and decision logs, and retrospectives
• Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs
• Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements

Requirements:

• 2+ years of experience in a client-facing role within SaaS, ideally in onboarding or solution engineering
• Fluent in both written and spoken English
• Familiarity with product data feed formats (XML, TXT, CSV, JSON), FTP and API
• Highly organized, able to quickly understand technical concepts, and skilled at crafting clear, digestible messaging for client audiences
• Strong working knowledge of Excel
• Experience managing multiple complex client projects simultaneously
• Strong problem-solving skills with a client-focused mindset
• Excellent communication and presentation skills for both technical and non-technical audiences
• Strong documentation and process development abilities
• Experience delivering software training content
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Bachelor's degree in computer science, Information Technology, or a related field
• 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
• Additional language proficiency is a plus
• Familiarity in API integrations (REST and SOAP)
• Experience working with enterprise clients and/or in the e-commerce industry
• Familiarity with remote-based training tools
• Formal training or certification in Project Management methodologies (PMI, Agile, etc.)