Senior Business Analyst

Liberty Mutual Insurance is seeking a Senior Business Analyst to join their Helmsman service team. This role involves providing advanced operational and consultative support to conduct complex business operations analysis and reporting, aimed at improving business outcomes through data insights and stakeholder collaboration.

Responsibilities:

• Identifies business processes to review
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics
• Often uses data visualization tools to further business insights
• Builds the business case for making a change to current practices, programs or procedures
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function)
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization
• Owns report development for reports/dashboards considered complex in nature
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit
• Develops presentations and shares findings as well as recommendations
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources
• Provides guidance to less experienced staff
• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills
• Strong business operations knowledge to include understanding the function's value chain and market conditions
• Solid ability to support change and impart value within an organization
• Solid project management skills as part of implementing business process changes
• Strong knowledge of available data sources, strengths and shortcomings
• May also be relevant based on the particular needs of the position
• Advanced knowledge of Excel and solid knowledge of database software
• Solid knowledge of business intelligence tools preferred

Requirements:

• Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work
• Strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills
• Strong business operations knowledge to include understanding the function's value chain and market conditions
• Solid ability to support change and impart value within an organization
• Solid project management skills as part of implementing business process changes
• Strong knowledge of available data sources, strengths and shortcomings
• Advanced knowledge of Excel and solid knowledge of database software
• Solid knowledge of business intelligence tools preferred