Director, Product Management – A2A and MCP Integrations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Director of Product Management for A2A and MCP Integrations will own the product strategy and roadmap execution for integrating Genesys Cloud with external enterprise applications and AI ecosystems.

Responsibilities:

• Own the end-to-end product strategy for Genesys Cloud A2A and MCP ecosystem connectivity across enterprise applications and AI platforms
• Define and execute a multi-year roadmap aligned with corporate objectives, platform standards, and enterprise customer needs
• Drive alignment across engineering, UX, product, sales, and customer success to deliver high-impact integration capabilities
• Establish governance frameworks, reusable patterns, and reference architectures that accelerate secure integration development
• Design scalable connectivity models that improve adoption, reduce operational friction, and minimize support burden
• Define and monitor ecosystem performance metrics including reliability, latency, observability coverage, and error rates
• Influence platform architecture decisions to ensure integrations are secure, resilient, compliant, and enterprise-ready
• Conduct competitive benchmarking to identify ecosystem gaps and strengthen integration differentiation
• Partner with senior stakeholders to clarify roadmap direction and support enterprise sales engagements

Requirements:

• Bachelor's degree in Computer Science, Engineering, Linguistics, or a related technical field
• 7 or more years of product management experience in SaaS, cloud platform, or enterprise software environments
• Demonstrated experience defining and delivering integration or platform connectivity strategies
• Strong understanding of API design, event-driven architectures, and enterprise integration patterns
• Experience working with AI integration frameworks, model providers, or governed connectivity standards such as A2A or MCP
• Proven track record influencing cross-functional stakeholders without direct people management authority
• Experience operating at enterprise scale, including security, compliance, and data governance considerations
• Excellent written and verbal communication skills, including executive-level presentation experience
• Experience scaling integration ecosystems for cloud platforms or enterprise SaaS products
• Familiarity with AI orchestration frameworks, model context protocols, and tool integration patterns
• Experience partnering with external technology providers on joint integration initiatives
• Background in competitive analysis of platform ecosystems and integration breadth
• Direct engagement with enterprise customers to shape integration roadmaps and resolve complex requirements