Sage X3 Project Manager

Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Sage X3 Project Manager is responsible for the successful planning, coordination, and delivery of Sage Intacct implementations, focusing on client excellence and building trusted partnerships.

Responsibilities:

• Act as the primary point of contact and trusted advisor for clients throughout the project lifecycle
• Build and maintain strong, long-term relationships with client stakeholders to ensure satisfaction and foster ongoing engagement
• Proactively manage client communications, providing strategic updates and anticipating needs to drive a positive experience
• Collaborate cross-functionally to align project execution with client goals, ensuring outcomes meet or exceed expectations
• Ensure a smooth transition to post-implementation support, maintaining continuity and client confidence
• Identify and surface opportunities for additional services or solutions that support client success and contribute to account growth
• Develop comprehensive project plans outlining timelines, milestones, budgets, deliverables, and resource requirements
• Lead team onboarding activities to ensure alignment and readiness for successful project execution
• Distribute pre-kickoff materials and onboarding documentation to set clear project engagement expectations
• Facilitate internal and client-facing kickoff meetings to establish shared goals, roles, and success criteria
• Lead project execution in alignment with defined scope, timelines, and budgets
• Assign and coordinate tasks across cross-functional teams to ensure timely and high-quality delivery
• Review and approve project time entries to ensure accuracy and compliance
• Oversee project financials, including revenue recognition and budget tracking
• Facilitate the discovery, scoping, development, and delivery of change requests
• Monitor project progress and proactively adjust plans to meet client expectations
• Track key milestones and timelines, reallocating resources and adjusting workflows as needed
• Manage third-party project deliverables and follow up to ensure timely closure
• Serve as the primary liaison for all internal and external project stakeholders, ensuring clear and consistent communication throughout the project lifecycle
• Lead regular project status meetings, tailoring cadence and format to project size and complexity
• Distribute weekly status summaries, meeting recaps, and recordings, and maintain organized documentation within the designated project folder
• Keep project plans, timelines, and budgets up to date, proactively communicating changes and impacts to stakeholders
• Provide timely and strategic updates to clients and executive leadership to ensure alignment and transparency
• Identify, assess, and address issues that may impact project scope, timeline, or deliverables
• Monitor open issues to ensure timely resolution and maintain project momentum
• Lead issue resolution efforts, collaborating with internal teams and stakeholders to keep projects on track
• Proactively escalate risks and implement mitigation strategies to minimize disruption and ensure successful outcomes
• Ensure all project deliverables are completed to defined quality standards and client expectations
• Lead project closure meetings and coordinate seamless transitions to post-implementation support teams
• Document lessons learned and contribute insights to continuous improvement initiatives and best practices
• Provide strategic recommendations to enhance administrative and operational processes that support project delivery and client success
• Contribute to process analysis, redesign initiatives, and organizational effectiveness efforts to drive continuous improvement and scalability

Requirements:

• Minimum of 4 years of progressive experience leading ERP implementation projects for Sage X3 or similar ERP solutions (SAP, Oracle, Epicor, Infor, Syspro, ProccessPRO, MS Dynamics)
• Proven success managing end-to-end ERP projects within Process Manufacturing or Distribution Manufacturing
• Demonstrated ability to deliver projects on time, within budget, and in scope, supported by a strong project management foundation
• Solid understanding of ERP concepts; experience in process manufacturing or distribution manufacturing desired
• Proven track record of achieving business objectives and meeting key performance metrics
• Bachelor's degree required
• PMP Certification required