Senior Manager, Project Management Office (PMO)

Unanet is a company focused on professional services, seeking a Senior Manager for their Project Management Office (PMO). This role involves leading project governance, overseeing delivery operations, and managing portfolio performance to ensure high-quality implementations and improved operational metrics.

Responsibilities:

• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
• Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
• Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
• Foster a project management–oriented culture across delivery teams
• Oversee the portfolio of implementation projects and strategic initiatives
• Track and report portfolio performance against scope, schedule, budget, and customer outcomes
• Provide executive visibility into project health, risks, dependencies, and resource constraints
• Drive consistency in project execution across teams and business units
• Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
• Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
• Translate operational data into actionable insights for leadership
• Support monthly, quarterly, and annual services performance reporting and planning
• Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
• Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability
• Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
• Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency
• Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
• Collaborate with Finance to improve services forecasting and resource planning
• Advise senior leadership on delivery performance and operational improvements
• Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Requirements:

• 8+ years of experience in project management in B2B SaaS environment
• 3+ years leading project managers or a PMO function
• Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
• Proven ability to influence cross-functional teams
• Experience building delivery frameworks and maturing PMO practices
• Strong analytical and operational problem-solving skills
• Bachelor's degree
• Experience scaling delivery operations in a high-growth environment, including integrating acquisitions or new service offerings into delivery operations
• Experience with PSA platforms, CRM systems, and services reporting tools
• PMP certification