Sr. Product Manager

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. They are seeking a Senior Product Manager to lead strategic development across internal platforms and partner-facing tools, driving execution and improving system performance. The role involves collaborating with Engineering, Data, and Operations to deliver foundational tools that scale with the business.

Responsibilities:

• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx
• Lead the roadmap for external system integrations
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale

Requirements:

• 3+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs
• Proven experience defining and shipping AI/ML-powered product features, such as conversational AI, copilots, automation, or decision-support systems. Ability to translate existing workflows into intelligent AI journeys that improve agent efficiency, reduce handle time, and enhance customer experience
• Demonstrated ability to partner cross-functionally with engineering, data science, compliance, legal and operations to define AI requirements, validate models, and implement monitoring frameworks. Track and optimize KPIs such as call resolution rate, prior authorization turnaround, medication access speed, patient satisfaction (CAHPS/CSAT), and regulatory adherence
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences
• Familiarity with internal tooling, workflow automation, or logistics software preferred