Sr. Staff Technical Customer Experience Manager

Nutanix is a company that values architectural credibility and aims to lead customer success through technical strategy. The role involves serving as the lead technical authority for strategic accounts, aligning Nutanix solutions with business needs, and ensuring long-term value realization for customers.

Responsibilities:

• Serve as the lead technical authority and post-sales trusted advisor for 8-12 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation, focused primarily on ensuring value realization for Nutanix customers
• Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs
• Build and maintain strong relationships with assigned customer accounts to ensure their success with Nutanix technology
• Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively
• Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization
• Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress
• Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations
• Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes

Requirements:

• 8-12 years of experience in high-level technical customer facing advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure)
• Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments
• Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms, ideally with a focus on hybrid multicloud solutions
• The technical credibility supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF)
• Ability to achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6-12 months
• Candidates currently operating as Pre-sales Senior Architect or Principal Engineer are highly encouraged to apply