GO - Global Outsourcing is a leading global hotel company seeking a Business Development Manager to drive commercial growth. The role involves engaging with travel bookers, managing relationships with agencies, and developing tailored sales strategies to maximize room night production.
Responsibilities:
- Manage and grow relationships with assigned leisure, corporate transient, unmanaged, and government travel agencies within the designated region
- Build strong partnerships with agency leaders and partner BDMs through joint sales calls, trainings, webinars, and regional events
- Engage front‑line travel advisors through virtual and in‑person sales calls, webinars, and agency visits to strengthen awareness of hotel company’s portfolio
- Deliver relevant and compelling sales presentations promoting hotel company’s full brand portfolio and segment‑specific offerings
- Attend and host advisor engagement events across leisure, corporate, government, and transient travel segments
- Analyze account metrics, room night performance, market indicators, and production data to prioritize focus agencies and maximize ROI
- Develop tailored sales strategies for each agency using data‑driven insights and performance trends
- Customize content and presentations for each interaction based on agency needs and commercial opportunity
- Conduct regular reviews with agency contacts to identify reasons behind performance shifts and uncover new opportunities
- Strategically manage call frequency and agency engagement plans using call files and performance tracking
- Collaborate with hotel company's team to plan and execute events, activations, and partner initiatives within the designated region
- Engage with the maximum number of travel advisors during each activity to broaden commercial impact
- Maintain a positive and professional presence during meetings, conference calls, and internal collaborations
- Build and maintain strong relationships with internal company stakeholders across sales, marketing, operations, and revenue functions
- Maintain accurate and timely documentation of all sales activities and interactions in Salesforce
- Keep Outlook calendar updated with planned travel, appointments, and agency engagement schedules
- Use Salesforce and MicroStrategy to track performance, analyze trends, and monitor progress toward objectives
- Demonstrate strong attention to detail in documenting activities and following through on commitments
- Manage expenses and submit reports weekly
- Maintain professional appearance and adherence to company brand standards in all customer interactions
- Store collateral and equipment securely and ensure proper care of company materials
- Maintain a clean and presentable vehicle when conducting joint visits with colleagues
- Flexibility to support occasional additional hours or ad‑hoc duties depending on business needs
Requirements:
- 3–5 years of related experience in the hospitality or travel industry, particularly in sales or marketing roles
- Experience working with host agencies is a plus
- Event planning experience is an advantage
- Professional appearance and strong business presence
- Self‑motivated, enthusiastic, and committed to achieving results
- Strong verbal and written communication skills
- Ability to build and maintain business relationships across various channels: face‑to‑face, email, video conferencing, and phone
- Strong selling and presentation skills with the ability to influence decision-makers
- Effective analytical skills with the ability to interpret data and apply insights
- Strong administrative and organizational abilities
- Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom
- Experience using Salesforce
- Flexibility to support occasional additional hours or ad‑hoc responsibilities based on business needs
- Ability to travel 30–50% within the designated region, with occasional international trips
- Must hold a valid driver's license and be able to drive to nearby agency visits when practical (alternative transportation should be used for longer‑distance travel)
- Must be based within the specified location with easy access to a major airport to accommodate frequent travel requirements