100% remote role for Sr Business Analyst

LanceSoft, Inc. is seeking a Senior Business Analyst to support a proof-of-concept demonstration using natural language processing and machine learning methods aimed at improving the intake process for children at risk. The role involves leading interviews and workshops, contributing to the development of new processes, and ensuring stakeholder engagement and communication throughout the project.

Responsibilities:

• Organize exploratory interviews, discovery sessions, and workshops with State representatives to understand and document current workflows and shortcomings
• Identify key stakeholders and document their specific views on the current intake process
• Work with technical team members to capture the technical implications of the shortcomings
• Participate in discussions related to the development of the new intake process to ensure the objectives of the client are being met
• Provide workflow insight; Reconcile the current workflow with the proposed revised workflow. Identify issues and benefits from the user’s perspective
• Contribute to the development of key metrics associated with measuring the prototype’s efficacy
• Provide written and verbal communications to clarify technical points as appropriate
• Partner with key stakeholders at all levels within to ensure their understanding, participation, and support of the project
• Gain support by understanding what is working and what could be improved in the current intake process
• Provide short status reports on a bi-weekly basis and a monthly summary report
• Organize the conference room demo for key stakeholders
• Provide the framework for the demonstration to ensure the objectives of the State are satisfied
• Work with the technical staff to ensure the major functionality of the application is presented and understood by the key stakeholders
• Document feedback from the demonstration
• Contribute to the development of a roadmap that illustrates how the developed technology could be integrated into the ecosystem of technologies and processes
• Draft a final report of the project documenting all significant aspects
• Provide a review copy of the report to the client. Capture comments from State officials
• Update the final report based on comments from officials. Resubmit the final report
• Provide scrum leadership
• Create documentation as agreed on with State representatives

Requirements:

• Bachelor's or Master's degree in business administration, finance, or a related field
• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients
• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning
• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology
• An understanding of how to advance a strategy and devise tactics to achieve incremental goals
• Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus
• Skilled at conducting workshops, interviews, and discovery sessions
• Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC
• Successful collaboration with technical team members
• A successful history of using Agile methods to manage complex developments
• Strong written and verbal communication skills
• A history of quantifying the value of business outcomes based on measured data
• Experience identifying key stakeholders, at all levels, and winning their support
• Prior success in understanding high-level requirements and converting requirements into day-to-day action
• Skill in managing budgets, scope, project risk, and delivering results
• Can create clear documentation