Key skills
Sales experienceCustomer Relationship ManagementMicrosoft OfficeBachelor's DegreeGoCRMSales
About this role
UPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. The Enterprise Inside Sales Representative is responsible for retaining and growing customer business for UPS's Enterprise Accounts by identifying business needs, prioritizing customer opportunities, and coordinating account strategies with Sales Managers and Account Executives.
Responsibilities:
- Uses company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts
- Contacts Account Managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts
- Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers
- Calls customers to identify their business needs, sell additional products and services, and retain current business
- Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs
- Responds to customer questions, complaints, and inquiries to meet customer needs
- Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.)
- Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities
- Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented
Requirements:
- Experience using Microsoft Office products or equivalent software
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
- Bachelor's Degree or International equivalent
- UPS and/or business-to-business or business-to-consumer sales experience