Director of Business Operations, Marketplace Analytics

PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. The Director of Business Operations will own the measurement, analysis, and insight generation used to evaluate the health of a two-sided marketplace, partnering closely with various teams to ensure informed decision-making regarding marketplace strategy and investments.

Responsibilities:

• Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization
• Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments
• Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities
• Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity
• Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions
• Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives
• Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning
• Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed

Requirements:

• 8–12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven business
• Experience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadership
• Strong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metrics
• Demonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-making
• Experience working cross-functionally with product, sales, marketing, and customer-facing teams
• Strong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics tools
• Excellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholders
• Bachelor's degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plus
• Experience in construction technology, commercial construction, or vertical SaaS
• Familiarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcing
• Experience analyzing geographically segmented markets (CBSAs, MSAs, territories)
• Advanced proficiency with BI tools and SQL