Key skills
Continuous Inkjet (CIJ) technologyField service experienceTechnical supportMicrosoft OfficeCommunication
About this role
Linx Printing Technologies is expanding its operations in the United States and is seeking experienced Field Service Engineers to support its growing customer base. The role involves installing, servicing, repairing, and maintaining coding and marking products while ensuring high standards of customer satisfaction.
Responsibilities:
- Install & Maintain Equipment: Set up, service, and repair coding and marking systems at customer sites
- Respond to Breakdowns: Diagnose and fix issues quickly to keep customer operations running smoothly
- Deliver Great Service: Build trust with customers through clear communication, professional support, and effective problemsolving
- Travel to Customer Sites: Support customers primarily across Dallas and Houston, with 2–3 overnight stays per week
- Handle Service Calls: Manage field service requests promptly and professionally
- Document Work: Keep accurate records of service visits, repairs, and maintenance
- Support Linx Solutions: Help customers get the most from their Linx equipment, ensuring high standards of performance and reliability
Requirements:
- Self-motivation and a commitment to excellent service
- Strong problem-solving skills
- Clear verbal and written communication
- Solid working knowledge of Microsoft Office (Word, Excel, PowerPoint) or similar
- Experience with coding and marking technology, especially CIJ systems
- 8+ years of experience working with Continuous Inkjet (CIJ) technology
- Strong background in technical, engineering, customer service, or field service roles
- Proven track record in field service and customer support
- Valid US driver's license