Strategic Client Success Manager

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to real estate agents. The Strategic Client Success Manager will manage client relationships, provide high-level customer support, and identify upsell and cross-sell opportunities to enhance client retention.

Responsibilities:

• Manage client relationships within the Client Success Manager’s book of business
• Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients
• Assume primary responsibility for an assigned segment of our client base, providing backup assistance for other teammates' clients as needed
• Communicate with clients via phone and email in a timely manner to provide high-level customer support
• Develop strong client relationships to enhance client retention
• Professionally address escalated issues and troubleshoot problems as they arise
• Consistently follow up with clients as needed to ensure satisfaction and address any concerns
• Collaborate with the product support team to investigate and resolve issues and software bugs appropriately
• Proactively evaluate client health and schedule and conduct check-in calls with clients
• Complete special projects and become a subject matter expert for new aspects of our product
• Gain expertise in our product and the real estate space, confidently speaking to these subjects
• Collaborate with sales, billing, marketing, international, and technical teams on special projects