Marketing Operations Manager

National Debt Relief is seeking a collaborative and operationally minded Manager of Marketing Operations to support the analytics infrastructure and cross-functional workflows that power their marketing measurement capabilities. The role involves building relationships across teams, driving clarity in ambiguous environments, and translating analytical work into business-ready outputs.

Responsibilities:

• Serve as a primary point of contact between the analytics team and cross-functional stakeholders, including marketing leadership, finance, and data engineering
• Partner with internal teams to translate business questions into well-scoped analytical projects, and ensure outputs are packaged in ways that drive action
• Maintain and improve operational documentation, including reporting cadences, data dictionaries, dashboard inventories, and process workflows
• Support the development and upkeep of dashboards and standardized reporting, coordinating with data engineering to surface clean, reliable data
• Own the maintenance of partner payout rules across reporting systems, ensuring accrued costs are accurate for day-to-day reporting and that end-of-month reconciled costs align between partner team managed rules and the finance team
• Facilitate cross-functional meetings, project syncs, and executive readouts, preparing materials and ensuring follow-through on action items
• Identify gaps in reporting coverage or analytical workflows and proactively propose solutions in partnership with the broader analytics team
• Help manage relationships with external data vendors and analytics platform providers, escalating issues and coordinating on product questions as needed

Requirements:

• Bachelor's degree in a quantitative, business, or communications-adjacent discipline
• 6 years of experience in analytics operations, marketing analytics, or a related field within a cross-functional business environment
• Experience working with payout structures, cost accruals, or financial reconciliation processes in a marketing or partner context is a strong plus
• Strong understanding of digital marketing channels and how performance data flows from platforms into reporting environments
• Proven track record of managing stakeholder relationships across multiple teams and seniority levels
• Highly organized with strong project management instincts, able to juggle competing priorities without losing track of details
• Excellent written and verbal communication skills, with the ability to present analytical concepts clearly to non-technical audiences
• Comfortable operating in a fast-paced, evolving environment where processes are still being built
• Experience working with BI tools such as Sigma, Looker, or Tableau; comfort navigating data at the SQL level is a plus
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
• Experience in affiliate marketing is a plus, though not required
• Financial services experience preferred