Customer Advocacy Manager

Ensora Health is the leading provider of software and services for mental and behavioral health therapists. The Customer Advocacy Manager will strengthen the company's brand presence and credibility by managing customer reference programs and collaborating with marketing teams to produce high-quality content.

Responsibilities:

• Own and manage Ensora Health’s customer reference program, including proactive outreach to high‑CSAT and high‑NPS customers to develop written case studies, video testimonials, and testimonial quotes
• Conduct outreach and coordinate joint speaking engagements with customers for priority industry events throughout the year
• Collaborate with writers, designers, video producers, web teams, and broader marketing stakeholders to produce high‑quality, on‑brand customer reference content
• Partner with corporate marketing to deliver polished, externally ready assets that elevate brand credibility and support demand‑generation initiatives
• Manage and optimize Ensora Health’s profiles on key review platforms (e.g., G2, Capterra, Trustpilot), ensuring accuracy, consistency, and compliance with brand standards
• Increase positive review volume by engaging satisfied customers, executing review outreach campaigns, and administering compliant incentive programs
• Track and analyze performance metrics across review platforms and reference programs; identify opportunities to enhance overall market perception
• Maintain and update website credibility elements—such as partner logos, certifications, accreditations, associations, and awards—to ensure accuracy and brand alignment

Requirements:

• 3–5 years of experience in reputation management, customer marketing, brand marketing, or a related field
• Demonstrated experience managing review platforms and engaging with customers to drive advocacy and participation
• Strong cross‑functional collaboration abilities with experience managing multiple workflows and stakeholders independently
• Excellent written and verbal communication skills with keen attention to detail and brand consistency
• Bachelor's degree preferred
• Healthcare industry experience strongly preferred