Associate Director, Product Design - Go To Market Experiences

Toast is focused on building a restaurant platform that helps restaurants thrive. They are seeking an Associate Director of Product Design to drive the design and strategy for Go To Market experiences, ensuring exceptional customer onboarding and support while evolving AI-first solutions.

Responsibilities:

• Drive the design, strategy, and vision that help new customers onboard to Toast, get support when they need it, and grow their businesses with us as they increase their adoption and usage of the Toast platform
• Guide the evolution of AI-first experiences that simplify complex setup and workflows and empower operators to make better, faster decisions across the Toast platform
• Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
• Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
• Lead hiring and growth of the Go To Market design team
• Coach team members to continually improve their craft and deliver an exceptional experience
• Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
• Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
• Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences

Requirements:

• 5+ years of design leadership experience
• 7+ years in a design role
• 1+ years management experience required
• Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
• Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
• Lead hiring and growth of the Go To Market design team
• Coach team members to continually improve their craft and deliver an exceptional experience
• Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
• Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
• Strong communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
• Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
• Enduring sense of curiosity with a desire to continuously learn and evolve
• Hands-on proficiency in Figma and other prototyping and design collaboration tools, including platforms like V0, magic patterns, Claude code etc
• Ability to work core EST hours to collaborate with team members
• Restaurant Passion: First hand experience and enthusiasm for the restaurant industry and designing impactful solutions for its unique challenges is something we value highly
• Experience and passion for designing for go to market motions, product led growth and customer support (chat bots, agent tooling, phone IVRs etc) is a plus
• As a design team, we're forward thinking. We bring an AI-first mentality as we design innovative experiences for our customers. Prior experience with this transformational technology is a huge plus