Implementation Engineer

Chronosphere is an observability platform focused on reducing data complexity and optimizing costs for its customers. The Implementation Engineer will drive execution of service requests and project engagements while collaborating with senior team members to deliver scalable solutions that meet customer needs.

Responsibilities:

• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
• In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
• Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
• Support the development of services as we scale, including process, people, and technology or special projects
• Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
• Developing and implementing Chronosphere solutions to match customer's business needs
• Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

Requirements:

• Bachelor's degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)
• 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
• Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
• Technology troubleshooting skills and interest in technology/software support
• Strong communication skills, ability to explain technical concepts to non-technical users
• Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
• Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go