Director, Market Access Operations & Strategy

Novartis Pharmaceuticals Corporation is a leading healthcare company focused on innovative medicines. The Director, Market Access Operations & Strategy is responsible for driving operational optimizations within the US Market Access function, translating strategy into actionable solutions, and managing cross-functional initiatives to enhance operational excellence.

Responsibilities:

• Identify, assess, and prioritize enterprise level operational opportunities across US Market Access, translating complex inputs into clear problem statements and value backed initiatives
• Own and operate a disciplined intake, prioritization, and governance framework to align leadership on focus areas, tradeoffs, and resource allocation
• Lead cross functional strategy and operations initiatives end to end, including scope definition, governance, milestones, risk management, and success metrics
• Drive senior level alignment and decision making across a highly matrixed organization, influencing without authority to resolve conflicts and unblock execution
• Translate approved strategies and solutions into executable implementation plans, including pilots, rollout, change management, and adoption reinforcement
• Ensure initiatives are embedded into operating rhythms, performance management, and ways of working to deliver sustained, measurable impact
• Design and maintain governance structures, dashboards, and executive ready materials that provide decision grade insights on progress, risks, and outcomes
• Develop and scale frameworks, tools, and standards that improve efficiency and consistency across Market Access execution (e.g., market research, forecasting, creative, and planning processes)
• Identify capability gaps and lead capability building efforts through playbooks, standards, and enterprise learning to institutionalize best practices
• Enable clear communication and shared understanding across the Market Access organization through structured forums, knowledge sharing, and internal engagement

Requirements:

• Bachelor's degree required; MBA, PharmD, Health Policy, or equivalent preferred
• Minimum 7 years of experience in Market Access, Strategy & Operations, Management Consulting, Transformation Leadership, or equivalent roles driving complex, cross functional execution
• Demonstrated ability to structure ambiguous problems, synthesize disparate inputs, and translate insights into actionable solutions
• Ability to analyze complex business issues and trends and to synthesize information into clear and compelling insights and recommendations delivered in a persuasive way to the organization
• Proven track record leading initiatives through implementation and sustained adoption
• Strong interpersonal, communication, and influencing skills combined with an ability to successfully collaborate across a matrixed organization
• Experience influencing without formal authority in matrixed organizations
• Proven results-oriented approach (e.g., fails fast to learn faster) and embodiment of an agile, growth mindset
• Awareness and understanding of US healthcare dynamics and different stakeholder perspectives on pharmaceutical value
• Consulting background or internal enterprise Strategy & Operations role
• Familiarity with Market Access, payer dynamics, or healthcare commercialization