Manager, Partner Operations & Business Systems (Salesforce)

Zscaler is an AI-forward enterprise focused on accelerating digital transformation and enhancing cybersecurity. The Manager, Partner Operations & Business Systems will oversee partner systems and processes, particularly those related to Salesforce, and will collaborate with various teams to drive process improvements and measurable outcomes.

Responsibilities:

• Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models
• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
• Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner
• Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams
• Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem

Requirements:

• 7+ years in Partner Ops, Sales Ops, Business Systems, RevOps, or Process Excellence roles, with ownership of GTM workflows and systems
• 2+ years managing and developing a team (direct and/or matrix), ideally 2–5 members, including experience setting priorities, coaching, and performance management
• 5+ years of hands-on Salesforce experience, including complex automation and data model understanding
• Demonstrated ability to set a roadmap, manage a portfolio of enhancements, and measure outcomes such as adoption, cycle time, partner satisfaction, and pipeline impact
• Demonstrated success in using automation and analytics to enhance partner processes
• Experience with Crossbeam, Unifyr, or similar partner-related tools, and integrating them with Salesforce and PRM platforms
• Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools
• Deep passion for innovation and driving continuous improvement