Business Process Improvement Analyst (Remote)

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes. As a Business Process Improvement Analyst, you will be responsible for planning, executing, testing, and implementing process improvement initiatives to enhance operational efficiency and quality across the organization.

Responsibilities:

• Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows
• Gather business requirements and support system/process deployments, ensuring compliance and optimization
• Facilitate and report on process improvement projects to ensure timely progress and alignment with goals
• Analyze data and process errors, provide recommendations, and monitor performance to drive improvements
• Support system administration, quality control, and training material updates for department platforms
• Assist with SharePoint or web content development for process documentation and training
• Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance
• Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes
• Develop and manage reporting and dashboards to track progress and promote automation
• Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence
• Foster internal and external customer relationships and deliver effective communication and solutions
• Remain flexible and participate in ongoing learning, special projects, and other duties as assigned
• Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance
• Manage intake and form submission processes to ensure timely operational response
• Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions
• Maintain appropriate service levels for assigned responsibilities and project tasks
• Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues
• Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures
• Provide leadership during BUAT sessions for quality assurance and production checkout requirements
• Manage JIRA submissions from development to deployment with cross-functional support
• Communicate deep dive research findings and provide support overviews for escalated or unique situations
• Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs

Requirements:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role
• Advanced Degree in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role
• 3+ years of experience in Technical Support executing troubleshooting documentation requirements
• 2+ years of diabetes experience
• 1+ year leading projects
• Experience in the medical device, healthcare, or regulated industry
• Extensive knowledge of MiniMed products and therapies
• Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements
• Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences
• Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work
• Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans
• Experience with process mapping and documentation tools
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred)
• Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions
• Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions
• Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators
• Ability to work independently and collaboratively in a team environment to meet project goals and deadlines
• Flexibility with work schedule to meet business needs, including varying days and hours