Business Process Improvement Analyst (Remote)

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes. The Business Process Improvement Analyst will lead process improvement initiatives, facilitate alignment meetings, and support overall process quality activities to enhance efficiency and quality across the organization.

Responsibilities:

• Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows
• Gather business requirements and support system/process deployments, ensuring compliance and optimization
• Facilitate and report on process improvement projects to ensure timely progress and alignment with goals
• Analyze data and process errors, provide recommendations, and monitor performance to drive improvements
• Support system administration, quality control, and training material updates for department platforms
• Assist with SharePoint or web content development for process documentation and training
• Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance
• Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes
• Develop and manage reporting and dashboards to track progress and promote automation
• Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence
• Foster internal and external customer relationships and deliver effective communication and solutions
• Remain flexible and participate in ongoing learning, special projects, and other duties as assigned
• Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance
• Manage intake and form submission processes to ensure timely operational response
• Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions
• Maintain appropriate service levels for assigned responsibilities and project tasks
• Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues
• Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures
• Provide leadership during BUAT sessions for quality assurance and production checkout requirements
• Manage JIRA submissions from development to deployment with cross-functional support
• Communicate deep dive research findings and provide support overviews for escalated or unique situations
• Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs

Requirements:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role
• OR Advanced Degree in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role
• 3+ years of experience in Technical Support executing troubleshooting documentation requirements
• 2+ years of diabetes experience
• 1+ year leading projects
• Experience in the medical device, healthcare, or regulated industry
• Extensive knowledge of MiniMed products and therapies
• Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements
• Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences
• Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work
• Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans
• Experience with process mapping and documentation tools
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred)
• Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions
• Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions
• Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators
• Ability to work independently and collaboratively in a team environment to meet project goals and deadlines
• Flexibility with work schedule to meet business needs, including varying days and hours