Director Fraud Strategy and Policy

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 21935 Posted Date 03-23-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, or Lewisville TX At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Director Fraud Strategy and Policy is a key leader within the Financial Crimes team supporting Consumer Banking, focusing on the development and implementation of robust fraud prevention. In this role, you will collaborate closely with Product, Payments, and Operations teams to deliver risk-based, customer-centric fraud policies. This role offers an exciting opportunity to lead and innovate in the field of fraud prevention across both deposit accounts and investment platforms, ensuring the security and integrity of our services while delivering exceptional value to our clients.

The Work Itself

• Develop and implement comprehensive fraud prevention controls, including policy formulation, setting limits, and establishing validation controls throughout the customer lifecycle for both deposit accounts and investment platforms.
• Collaborate with Fraud Analytics, Strategies & Trends (FAST) team to identify control gaps and ensure appropriate rule strategies are deployed across all business lines.
• Partner with FAST to design and build dashboards that effectively monitor deposit and investment platforms, alerting stakeholders to changes in the fraud environment.
• Build and maintain strong relationships with internal teams, external vendors, and industry partners to stay informed of emerging fraud trends and technologies
• Monitor and analyze fraud trends, implementing proactive measures to mitigate fraud risks while enhancing customer experience across deposits and investment services.
• Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of fraud prevention controls and drive continuous improvement.
• Conduct market research and participate in industry forums to remain at the forefront of fraud prevention practices and regulatory changes. Collaborate with senior leadership to develop business cases and secure funding for strategic fraud prevention initiatives.
• Develop and deliver training and communication materials for the Fraud Operations team to support strategy implementation.
• Ensure compliance with relevant regulatory requirements and maintain up-to-date knowledge of changes in the regulatory landscape.

The Skills You Bring

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 7+ years of experience in fraud prevention within the financial services or investment industry. 
• Bachelor’s degree preferred
• 5+ years of experience in leading fraud prevention initiatives, particularly within deposit accounts
• Experience with investment platforms desired.
• Demonstrated success in directing team of strategy or policy analysts with track record on delivering enterprise level projects.
• Deep subject matter expertise in deposit payment processing and fraud controls including ACH, Check, Zelle and Wire.
• Strong understanding of regulatory requirements related to fraud prevention in the financial services industry, including knowledge of Reg CC, Reg E, and other banking regulations
• Exceptional strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proven ability to develop and implement effective fraud prevention controls and strategies.
• Experience in partnering with analytics teams to build monitoring dashboards and alert systems.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $125000 - $190000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.