Account Services Analyst

WEX is a company focused on providing payment solutions and services, and they are seeking a Mid-Market Account Services Analyst. This role involves serving as a technical point of contact for mid-market customers, ensuring successful adoption and utilization of products and services while providing technical guidance and support.

Responsibilities:

• Serve as the technical contact for mid-market customers, understanding their technical needs and goals
• Provide ongoing technical guidance and best practices to help mid-market customers optimize their use of WEX products and services
• Collaborate in Executive Business Reviews to discuss technical performance, insights, and strategic alignment with mid-market stakeholders
• Conduct ad-hoc consultations and lead technical health checks to ensure optimal product utilization and performance for mid-market customers
• Proactively identify and address technical issues or roadblocks that may impact mid-market customer success
• Work closely with internal technical teams, including Operations and Participant Services, to resolve mid-market customer issues efficiently
• Monitor mid-market customer technical health and provide proactive solutions to prevent potential issues
• Stay informed about product updates, new features, and industry trends to provide up-to-date guidance to mid-market customers
• Share relevant insights and recommendations with mid-market customers to help them leverage new capabilities and achieve desired outcomes
• Contribute to the development of internal best practices and knowledge-sharing initiatives
• Collaborate closely with Account Managers to ensure a seamless and cohesive experience for mid-market customers
• Partner with Operations and Participant Services teams to address and resolve technical issues for mid-market customers
• Align with internal stakeholders to support mid-market customer needs and drive technical success