Cloudhealth Customer Success Manager

Arrow Enterprise Computing Solutions (ECS) is a part of Arrow Electronics, providing innovative IT solutions to address complex business challenges. The role of CloudHealth Customer Success Manager involves managing, renewing, and expanding relationships with assigned customers or partners, focusing on customer engagement and revenue growth.

Responsibilities:

• Build and maintain solid and effective relationships with your customers or partners, based on value
• Execute our customer success planning to secure renewals, drive expansion revenue growth to meet/exceed targets
• Actively set and lead customer engagement from regular virtual or in-person meetings to delivering EBR, QBR mapped through a customer success journey sign-off with your customers
• You will set up, manage and if needed, report, your activities using our processes and systems
• You will be responsible for managing your pipeline into our CRM system to maintain a healthy and predictable revenue pipeline and forecast, taking corrective action when needed
• Collaborate cross-functionally with technical account management, marketing, product, and operations when needed, to improve efficiency in the customer journey enabling growth
• Contributive and work with leadership to constantly assess possibly refine the CSM process to increase effectiveness, shorten cycles, and support scalable growth with customer satisfaction
• Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development

Requirements:

• Proven Saas or Cloud solutions or tech enabled managed services seller with a track record of successful quota attainment and revenue growth with Enterprise and strategic accounts in North America with a focus on USA proactive renewal growth and expansion mindset rather than management only — e.g. someone who leads and prevent to deliver
• Experience selling Enterprise software and/or cloud and/or Saas solutions focused on AWS, Azure and Google Cloud with strong understanding of their ecosystem
• Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment
• Self-aware, coachable, and open to feedback with a growth mindset
• Solid technical acumen with the ability to engage credibly with technical buyers
• Skilled at building and leveraging a professional network to create opportunities and partnerships
• Comfortable working in a fast-moving transformational environment with a bias toward action and accountability
• Solid experience selling FinOps and/or SAM (Software Asset Management) and/or ITAM (Information Technology Asset Management) products and services is a plus