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Manager – Customer Service at Ameriprise Financial Services, LLC | JobVerse
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Manager – Customer Service
Ameriprise Financial Services, LLC
Website
LinkedIn
Manager – Customer Service
Minneapolis, North Carolina, United States of America
Full Time
2 hours ago
$81,700 - $112,300 USD
No H1B
Apply Now
Key skills
Leadership
Mentoring
Communication
About this role
Role Overview
Provide leadership to a customer service team
Be responsible for implementing and maintaining appropriate policies and procedures
Assist in planning for adequate staff levels
Provide general work direction and team development/coaching
Lead client service projects or initiatives
Be accountable for meeting client service and accuracy standards/metrics
Serve as a key resource for internal partners on customer service projects and initiatives
Provide leadership in resolution of complex and high-priority service issues
Take key responsibility for auditing and other quality assurance methods
Mentor and coach other leaders in team development and process knowledge
Provide leadership and coaching for direct reports
Requirements
Education: High school or GED
Experience: 5-7 years of relevant experience
Extensive experience on a customer service team
Strong working knowledge of customer service processes, policies, techniques and applicable regulations
Proven ability to work effectively with internal and external partners at all levels
Demonstrated people leadership experience, either through direct leadership or coaching/mentoring roles
Strong communication skills, including ability to explain complex issues in an understandable manner
Demonstrated ability to prioritize work and deliver business results
Benefits
health, dental and life insurances
vacation time
sick time
401(k)
pay-for-performance compensation philosophy
potential for variable pay in the form of bonuses, commissions, and/or long-term incentives
Apply Now
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