Senior Product Manager - Marketplace Integrations

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. The Senior Product Manager will own the integration roadmap for the middleware platform, driving external system integrations, and ensuring that the product aligns with both internal priorities and partner needs.

Responsibilities:

• Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms
• Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy
• Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling
• Build observability and diagnostic tools so that our revenue teams can self-serve and don't have to jump into Slack channels to troubleshoot external partner issues
• Manage competing interests between internal product priorities and external partner needs, ensuring our internal functionality is safely exposed for partner consumption
• Define and track success metrics for integrations (adoption, conversion, retention) and collaborate hand-in-hand with Revenue Leadership to ensure delivery against measurable outcomes

Requirements:

• 5+ years of Product Management experience, ideally within B2B SaaS, Marketplaces, Platform or complex platform ecosystems
• Ability to have credible conversations with engineers about API design, troubleshooting, and error handling
• Effectively manage stakeholder expectations, and make hard trade-offs to protect the scalability of the platform
• Experience working with distributed engineering organizations
• A track record of collaborating effectively with external partners and internal leadership