Product Manager - Motorola Solutions RMS

Motorola Solutions is a global community focused on enhancing public safety through technology. The Product Manager will manage the product roadmap, identify market needs, and drive the integration of AI and ML into Motorola RMS products to improve operational efficiency for public safety agencies.

Responsibilities:

• Manage the roadmap, prioritizing features that offer AI-driven competitive advantages
• Develop business cases, explicitly assessing the ROI and strategic value of AI/ML initiatives
• Identify customer needs and market trends, including emerging AI and GenAI applications in public safety
• Evaluate competitive intelligence, focusing on their adoption and innovation in AI
• Align, track, and drive inter-product dependencies at the roadmap level
• Create business plans and proposals for new initiatives, with a strong focus on AI/ML product proposals
• Collect, curate, and promote the most relevant ideas into features, particularly innovative AI/ML features that redefine public safety workflows
• Explore new ways of improving existing services and products as a way of increasing profitability, including applying generative AI or machine learning to enhance service efficiency
• Define which ideas should be promoted to features to achieve key objectives for the product line and business
• Solicit feedback and requests from customers and field teams, and ensure this is seamlessly integrated into the product planning and development processes
• Gather customer and sales feedback and the voice of the customer
• Develop strong relationships with UI/UX teams and work in close partnership with research and design colleagues, ensuring the ethical and effective deployment of AI features
• Actively involved in initiative and epic creation and refinement, integrating AI tooling into development and analysis processes for efficiency
• Responsible for building, refining, and maintaining the team backlog, including user stories, defects, and research spikes
• Review and prioritize the backlog as part of the preparatory work for release and sprint planning, including coordination of dependencies
• Participate in the appropriate agile ceremonies
• Establish vision and goals for sprints and releases, including AI/ML model deployment and monitoring strategies
• Track product success through metrics and KPIs, and define metrics for AI/ML feature performance and impact
• Help define the market offer and structure
• Work with enablement organizations to make products orderable and deliverable
• Define and support the implementation of training, support, and deployment requirements
• Manage risks and resolve issues that affect release scope, schedule and quality, particularly those related to data, bias, and fairness in AI/ML solutions
• Coordinate overall release project and schedule
• Facilitate sales and channel training, including training on the value proposition of new AI capabilities
• Assist pre-sales with custom project requests
• Define and ensure implementation of go-to-market assets, including demo environments, training materials, and presentations
• Demonstrate new pre-release features

Requirements:

• Bachelor's Degree
• 4+ years of Product Management, Product Owner, Engineering/Technical, or Public Safety roles within the software industry
• Firm understanding of software design, user interaction, and user interface design
• Deep technical knowledge in software development methodologies, with a focus on leveraging AI to accelerate and improve the SDLC (e.g., AIOps, MLOps)
• Proven experience or strong interest in AI/ML development life cycles and product management for AI-powered solutions
• Extensive experience utilizing business management tools such as Google Workspace, MS Office, Tableau, etc
• Extensive experience utilizing product and project management tools such as Aha! and/or Jira
• Firm understanding of Product Management principles
• Agile/Scrum experience
• Technical knowledge of Cloud services and on-premise technology
• Polished presentation skills for internal and external audiences, with the ability to articulate complex AI concepts into clear business value
• Proactive, enthusiastic attitude toward challenging problems
• Capable of quickly evaluating and prioritizing new projects alongside customer feedback, especially for novel AI applications
• Ability to research and analyze project requirements from various stakeholders
• Ability to understand market trends, financial data, and customer needs and assess competitive intelligence data
• Build consensus among stakeholders
• Ability to work well independently and as part of a diverse team spread across multiple continents in a fast-moving environment
• Ability to multitask among various assignments
• Sound understanding of National Incident-Based Reporting Standards
• Excellent communication skills, both verbal and written, are a necessity
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be able to obtain background clearance as required by government customer