Director, Product Management – A2A and MCP Integrations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Director of Product Management for A2A and MCP Integrations will own the product strategy and roadmap execution for integrating Genesys Cloud with external enterprise applications and AI ecosystems.

Responsibilities:

• Own the end-to-end product strategy for Genesys Cloud A2A and MCP ecosystem connectivity across enterprise applications and AI platforms
• Define and execute a multi-year roadmap aligned with corporate objectives, platform standards, and enterprise customer needs
• Drive alignment across engineering, UX, product, sales, and customer success to deliver high-impact integration capabilities
• Establish governance frameworks, reusable patterns, and reference architectures that accelerate secure integration development
• Design scalable connectivity models that improve adoption, reduce operational friction, and minimize support burden
• Define and monitor ecosystem performance metrics including reliability, latency, observability coverage, and error rates
• Influence platform architecture decisions to ensure integrations are secure, resilient, compliant, and enterprise-ready
• Conduct competitive benchmarking to identify ecosystem gaps and strengthen integration differentiation
• Partner with senior stakeholders to clarify roadmap direction and support enterprise sales engagements