Principal, HR Transformation, Change & Project Management

Genesys empowers organizations to enhance customer and employee experiences through its AI-powered platform. The Principal, HR Transformation, Change & Project Management is a senior strategic leader responsible for guiding the HR function through AI-enabled transformation, ensuring effective change management and adoption strategies.

Responsibilities:

• Design and lead the end-to-end change and adoption strategy for AI-enabled HR transformation
• Translate HR and enterprise strategy into a sequenced AI transformation roadmap with defined milestones, KPIs, and value targets
• Identify and prioritize AI use cases across HR and define adoption pathways, success metrics, and value realization plans
• Align AI initiatives with the evolving HR operating model and workforce capability strategy
• Champion AI literacy across the HR function to accelerate adoption and behavioral change
• Develop and implement a comprehensive change architecture, including executive sponsorship models, stakeholder mapping, communications strategy, enablement programs, and reinforcement mechanisms
• Prepare HR leaders and managers to lead AI-enabled change by establishing decision-making frameworks, governance structures, and behavioral expectations
• Establish feedback loops and adoption measurement systems to monitor readiness, sentiment, utilization rates, and sustained behavior change
• Mitigate transformation risk by proactively identifying resistance points and implementing targeted interventions
• Establish and govern the HR AI transformation portfolio, including intake processes, prioritization criteria, stage gates, sequencing, and benefits tracking
• Lead and mentor two Project Managers, ensuring disciplined execution, risk management, resource alignment, and milestone accountability
• Implement consistent program management standards, reporting cadence, and executive dashboards aligned with enterprise governance expectations
• Surface interdependencies, capacity constraints, and risk mitigation plans to senior leadership and executive steering committees
• Define measurable outcomes tied to AI enablement initiatives, including efficiency gains, cycle time reduction, enhanced insights, and improved employee experience
• Track, analyze, and report value realization against approved business cases and strategic objectives
• Drive continuous improvement through lessons learned, performance analytics, and evolving best practices in change and transformation leadership

Requirements:

• 7 or more years of experience leading complex, cross-functional transformation programs in HR, digital, or enterprise environments
• Demonstrated experience designing and executing large-scale change strategies tied to technology or AI-enabled transformation
• Proven success establishing and governing a transformation portfolio, including prioritization frameworks, stage gates, risk management, and value realization tracking
• Experience driving adoption of new technologies and operating models across global, matrixed organizations
• Strong executive communication skills, including preparation of materials and presentations for executive leadership teams and steering committees
• Experience supervising project or program managers and establishing disciplined program management standards
• Ability to translate strategic objectives into sequenced, measurable roadmaps with clearly defined KPIs and value hypotheses
• Experience partnering with HR Centers of Excellence, HRIS, IT, Legal, and Finance in technology-enabled initiatives
• Bachelor's degree required
• Advanced degree in Business, Organizational Development, HR, or related field preferred