Business Development & Education Manager – Travel Industry

Role Overview

• The Business Development & Education Manager (BDEM) will have a primary focus in business and professional development plans designed to improve agency revenue and profitability.
• The BDEM will work as part of a collaborative team to assist with the development and execution of the company’s online and in-person educational initiatives throughout the year and work to ensure that tasks are completed on-time and with a high degree of accuracy.
• The BDEM will also take an active role in planning and executing regional and specialty educational events and online educational events for Nexion.
• The Business Development & Education Manager reports directly to the Director of Business Development.
• Assist in the development and execution of business development programs and regional, specialty, and online events.
• Coordinate, prepare, facilitate, and instruct in collaboration with other staff for educational events that may be virtual or presented live as needed.
• Support members by managing a group email in-box, answering questions on the community platform and assisting with escalated issues.
• Tasks may include phone calls, small-group live webinars, in-person training on the use of tools, supplier partners, technology, marketing, and any other opportunities that may present.
• Present and assist in the understanding of member benefits from Internova programs – with a focus on targeted ROI and goals for Nexion and Internova.
• Monitor member performance of experienced advisors during and beyond the initial on-boarding period and follow through on a consistent basis.
• Facilitates business consultations as part of the Business Success Journeys program.
• Evaluates performance against established objectives.
• Other duties as assigned.

Requirements

• 5 years travel industry experience, at least 2 years in a travel agency environment (preferred)
• Experience in adult learning theory and curriculum development (preferred)
• Strong organization, prioritization, & time management skills with a keen attention to detail (required)
• Exceptional presentation delivery skills, in-person & virtual (required)
• Ability to work effectively with virtual teams, experience with virtual team environment (preferred)
• Strong interpersonal skills
• candidate should be a self-starter and be highly motivated
• Ideal candidate must have a strong sense of urgency, outstanding project and time management skills and the ability to work on multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong technical skills, proficient in MS Office (Excel, Word, Power Point skills important) and agency tools preferred
• A passion for working with travel advisors and helping them grow their business and someone who’s demonstrated success doing so
• Ability to travel (up to 30%)

Benefits

• choice of two medical plans and two dental plans
• vision insurance
• flexible spending accounts (FSAs)
• company-paid life insurance and AD&D
• optional additional life insurance and AD&D
• disability insurance
• paid parental leave
• paid time off
• 401k Plan with company match
• discounted employee travel options
• access to LinkedIn Learning webinars and courses
• discounted pet insurance and auto, home, & renters insurance