Key skills
HRIS ArchitectureTalent Systems ExpertiseCompliance KnowledgeSystems ThinkingWorkday ConfigurationEightfold AI ExperienceStakeholder CollaborationTechnical GovernanceChange ManagementRisk MitigationAIWorkdayLeadership
About this role
Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. They are seeking a Senior Business Systems Analyst to own the technical blueprint and functional alignment of their Talent Acquisition and Performance Management ecosystems, ensuring that configurations meet talent program objectives.
Responsibilities:
- Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives
- Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications
- Partner with PlatformSystem Leads and Program Owners to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy
- Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives
- Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership
Requirements:
- 7–10 years of experience as an HRIS Architect, Systems Consultant, or Technical Product Owner specializing in Talent systems
- Deep Functional Expertise: Proven experience in Talent & Performance (specifically Succession and Talent Reviews) and Recruiting modules
- Compliance: Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data
- Systems Thinking: Proven ability to align complex, global talent programs with enterprise system architecture
- Operational Excellence: Strong background in technical governance, change management, and risk mitigation in a high-growth environment
- Configuration or architectural skills in Workday (Talent, Performance, and Recruiting)
- Experience with Eightfold AI or similar talent intelligence platforms to drive program enablement and insights
- Experience collaborating with multiple stakeholders or System Leads in a shared-ownership environment