US Region GCC Manager

This Opportunity

US Region Global Capability Center (GCC) Strategy
Vision

Embed the GCC model as a cornerstone of operational success and profitability within the US business 
Drive growth according to established KPIs, working to exceed annual budgets for headcount and utilization, based on the needs of the US market, aligned to our strategic plan
Foster collaboration across business lines and build unified processes within existing internal programs, initiatives and teams to support GCC model integration and effectiveness

Lead Role 
The US Region GCC Manager is accountable for embedding the GCC model as a core driver of operational performance, profitability, and scalable growth across the US business. This role owns US region-level GCC strategy execution, KPI performance, and integration across business lines, ensuring a One GCC approach that aligns US demand with GCC capacity across India, Mexico, Colombia, and the Philippines. The role acts as the primary executive steward for pushing and tracking GCC utilization, value realization, and cultural integration—balancing financial discipline, operational excellence, and long-term capability development.
 

Your Impact

Regional GCC Strategy & Governance

• Own and execute the US GCC strategic plan, ensuring alignment with US business objectives, budget targets, and growth priorities
  • Lead and contribute to annual strategic plan enhancements, as well as budget process in concert with US region, BL, and GCC teams
• Maintain clear national governance for GCC engagement, including decision points, escalation paths, and performance management
• Champion a One GCC operating model, ensuring consistency of workflows, reporting, and standards across all GCC geographies supporting the US
   

KPI Drive & Performance Management

• Partner with BLEs, Ops, Finance and technical teams to drive and report national performance against agreed KPIs, including: headcount, utilization, backlog and profitability
• Maintain transparent, repeatable communications and insights through standardized dashboards, reporting and regular zipper plan engagement
   

Business Line & Market Integration

• Partner with business line executives on methods to embed GCC resources into delivery, proposals, PMO, and centers of excellence, aligned to each BL’s addressable market and growth strategy
• Ensure GCC engagement is positioned as a strategic enabler—not a transactional resource—supporting innovation, quality, and scalability
   

Financial & Incentive Alignment

• Drive alignment between GCC performance metrics and US business incentives, ensuring leaders are measured and rewarded for effective GCC adoption and value creation
• Partner with Finance, HR, and Operations to align forecasting, staffing plans, and cost structures with GCC delivery models
• Ensure financial transparency and consistent treatment of GCC costs, benefits, and profitability across business lines
   

Operational Excellence & Process Improvement

• Sponsor and oversee continuous improvement initiatives, including: data sharing; resources for technical teams and delivery lifecycle models; scenario-based pricing guidance, workforce planning and resource forecasting aligned with US HR teams
• Promote adoption of common tools, workflows, and best practices across regions to reduce friction and increase scale
• Define and execute escalation plans, as needed, to keep strategy and growth on target 
   

Change Leadership & Culture
 

• Lead “hearts and minds” engagement across the US business to build trust, understanding, and confidence in GCC capabilities
• Serve as the visible executive sponsor for GCC collaboration, reinforcing a culture of shared ownership between US and GCC teams
• Ensure clear, consistent communication of GCC value, capabilities, and expectations to US leadership and delivery teams
   

Key Interfaces

• US Executive and Business Line leadership
• GCC Global, Country and Regional Leads (India, Mexico, Colombia, Philippines)
• Finance, HR, Legal, and Operations leadership
• Strategy, Growth, and Digital teams
   

Who You Are

Required Qualifications

• Bachelors degree or equivalent
• 12+ years of relevant experience
• Bullet item three.
• Senior leadership experience with proven ability to implement strategic initiatives in large organizations
• Strong understanding of the global models and operational integration within a global business
• Demonstrated ability to build relationships across multiple levels of an organization and regions
• Expertise in performance management, including KPI development and tracking
• Excellent communication and change management skills

 

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. 

Compensation:
Expected Salary (all locations): $177,000.00 - $247,800.00
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

 

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.