Account Manager (Renewal Sales)

Albert is an education technology company focused on improving educational outcomes through engaging tools for students and actionable data for teachers. The Account Manager role involves managing contract renewals, building relationships with school administrators, and supporting the implementation and adoption of Albert in schools and districts. This role plays a critical part in customer retention and driving the expansion of Albert's educational impact.

Responsibilities:

• Manage contract renewals. You will guide schools through their annual renewal process, growing the Albert implementation over time while ensuring the chosen implementations align with schools’ best interests
• Build high-stakes relationships. Build long-term relationships with school administrators based on trust and expand stakeholder networks
• Develop tailored implementation plans. Work with school administrators to understand their instructional goals, technology ecosystem, and expectations. Work with them to drive high levels of buy-in and product adoption with teachers
• Monitor implementations. Develop reporting structures and insights to help educators and school administrators quantify implementation success; use this data to support implementation success and recommend interventions
• Plan and develop instructional support. Work with administrators to plan teacher training, develop instructional plans, and support technology change management with each school
• Develop internal metrics. Help various stakeholders within our organization understand how our school implementations are going by curating feedback and data-driven insights
• Support internal product development. Bring customer feedback and instructional research to bear on the development, design, and launch of product enhancements

Requirements:

• 1+ years experience in software sales or account management in a comparable role
• A minimum of two years of secondary teaching experience
• You want to be an evangelist and bring Albert to as many students as possible through sales
• You have a deep connection to the education community and believe that tools, such as Albert, can make a true difference
• Exceptional communication skills
• You are a good listener, articulate, and highly persuasive
• You skillfully leverage data from multiple sources and use context to create compelling narratives
• Composure under pressure
• You do not get rattled easily and can quickly adapt
• You can focus and prioritize in stressful situations
• Relentlessness
• You challenge yourself with ambitious goals and draw upon your high level of grit to achieve long-term success
• Attention to detail and discipline
• You pride yourself on maintaining good habits and getting the little things right
• A great teammate
• You are excited to support your teammates, assume best-intent, and push the team to succeed together