Community Operations Manager

JOB SUMMARY:
A Retail Operations Manager is responsible for assisting the Community Banking Director in leading all operations of retail branches in a designated region. This position will also be expected to maintain and improve upon branch operational policy and procedures to ensure proper compliance. The Retail Operations Manager is responsible for partnering with the Regional Operation Consultant liaison to ensure operational and regulatory soundness of designated branches. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below job functions are all encompassing and will be further defined by your Sr. Community Banking Director based on the regions’ needs as a whole in alignment with the bank’s strategic initiatives.

Leadership

• Perform as primary liaison for complex, escalated situations.
• Drive engagement by establishing and executing a consistent leadership cadence within the assigned region.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

Operations

• Continually strive to improve operational efficiencies.
• Ensure the administration of bank-wide security and fraud training to Retail network in cooperation with the Learning team and addresses all branch related security and fraud concerns.
• Ensure branch leadership adherence to AML/BSA requirements (including ensuring all new accounts comply with the Bank’s Customer Identification Program (CIP), audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
• Ensure adequate risk-based KYC (Know Your Customer), CDD (Customer Due Diligence), and EDD (Enhanced Due Diligence) information is captured for new accounts.
• Ensure compliance with the Bank’s “on-going profiling methodology” of the legacy accounts.
• Ensure completion of “Relationship Memorandums” for complex relationships.
• Address transactional activity inquiries within the set timeframes.
• Ensure properly executed Beneficial Ownership Certifications are obtained at account opening and upon triggering events as outlined in the BSA/AML/OFAC (Office of Foreign Assets Control) Program.
• Ensure compliance with all aspects of OFAC.
• Ensure compliance with Currency Transaction Reporting (FinCEN Form 112).
• Support special BSA compliance projects, as needed.
• Report any unusual and/or suspicious circumstances and/or activity detected via the BSA “Referral Process”.
• Assist Retail Operation Consultant in identifying patterns of non-compliance with policies, procedures, and/or regulations, investigate root cause, and propose and implement cost-effective solutions for remediation.
• Intermediate knowledge of item processing, automated teller machines, electronic funds transfer and wire transfer processing, branch capture, remote capture, and electronic image exchange, as well as current technology which governs branch and bank security required. Intermediate knowledge of BSA (CIP/CDD/EDD), Compliance and OFAC requirements
• Working in conjunction with CBD, assist with the implementation of programs and projects. Typical duties include planning, developing, and implementing projects, coordinating project activities, collaborating with team members, developing measurable project goals and objectives, implement strategies to improve revenue generation while managing costs, and monitoring progress toward achievement.
• Adhere to Seacoast Bank’s Code of Conduct.

Performance Management

• Assist the CBD in developing specific goals, objectives, market strategies and action plans for each branch.
• Mentor branch leadership to foster and drive activities leading to opportunities for consumer loan growth and alternative channel adoption.

 EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• College degree or 5+ years in retail and/or financial services experience required.
• Intermediate knowledge of item processing, automated teller machines, electronic funds transfer and wire transfer processing, branch capture, remote capture, and electronic image exchange, as well as current technology which governs branch and bank security required.
• Intermediate knowledge of BSA (CIP/CDD/EDD), Compliance and OFAC requirements.
• Full understanding of Community bank operations with emphasis on branch office procedures and related compliance issues and regulations required.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate, and coach associates to produce desired results.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties, and skills.  Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.  It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.  This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.