Night Operations Specialist

Responsibilities and essential job functions include, but are not limited to the following:

• Responsible for managing nightly company operations, including communication with drivers and customers.
• Review and follow-up on all driver, customer and equipment open items from the following shift.
• Review and update dispatch board with driver assignments to ensure all loads are dispatched and detailed information on assigned loads is relayed and completely understood on each move, per contractual agreement with the customer(s)
• Manage driver assignments and load service needs by reviewing, analyzing and coming to a decision on how best to manage the issue. 
• Assign or re-direct loads and communicate direction to drivers, at their discretion, to best service the customer and company's needs.  
• Engage customer if it is decided that on time service will be compromised. 
• Manage mechanical breakdown issues by leading coordination between maintenance staff and drivers.   
• Issue advances to drivers.
• Negotiate with customer and vendor points of contact regarding ad hoc needs.
• Negotiate ad hoc rates.
• Accept or Reject freight offers as needed in the best interest of the company and customers service requirements.
• Adhere to all company, state and federal regulations, policies and procedures. Direct drivers to do the same.
• Engage and communicate important accident information by effectively coordinating with local Law Enforcement, Safety management and Road Service teams.
• Effectively report escalation issues to Senior Management.    

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both in person and on the phone with customers, vendors and drivers; providing concise instruction or information.
• Ability to develop relationships with customer and vendor points of contact.
• Ability to manage driver and customer issues directing solutions to drivers and customers that are in the best interest for both the company and customer.
• Ability to multi-task in a fast-paced environment
• Ability to self-manage.
• Ability to read, write and speak English fluently