Director, VQ Operations

The Director, VQ Operations will be responsible for the development and design of timely, easily
readable, detailed, and analytic summary reports to stakeholders and various positions within DAR. In
addition, the Director will interpret users’ business needs then translate and assemble the reports to
management or users of Oracle BI and OBIEE.

About the Work Unit:

The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/

 

Key Functions and Expected Performance:

• Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools.

• Meet and collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals.

• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.

• Stay informed on new technology to assist in maximizing efficiencies and achieving departmental goals.

• Look beyond symptoms to uncover underlying causes of problems and identify ways to resolve them.

• Demonstrate a sense of ownership, focusing on and driving critical issues to closure.

• Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.

• Handle sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies.

• Work cooperatively with Development and Alumni Relations colleagues.

• Maintain strong and effective relationships with Vanderbilt faculty and staff external to DAR.

• Perform other duties and responsibilities as assigned.

 

Supervisory Relationships:

This position does not have supervisory responsibility, this position reports administratively and functionally to the Assistant Vice Chancellor of VQ Operations.

 

Work Environment: Hybrid role based in Nashville – in the office approximately 1 day per week depending on business needs.

 

Education and Certifications:

• Bachelor’s degree is necessary. Relevant military experience and/or work experience can be substituted for required education.

 

     Experience and Skills:

• 5 to 7 years of relevant experience is necessary. Relevant education can be substituted for required experience.

• Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsana, AI, GiveCampus, Mythos or similar tools

• Superior verbal and written communication skills are necessary

• Ability to exercise good judgment in the handling of confidential information

• Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications

• The ideal candidate will be a highly motivated, professional team player with courteous interpersonal skills and an excellent customer service attitude

• Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment

• The ability to apply sound judgment in all situations is required, as are excellent organizational skills with a meticulous attention to detail

• Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential

   

 

    Key Characteristics of a Successful Team Member in this Work Unit

• Holds oneself accountable; takes responsibility for failures as well as successes; and recognizes that trust is required to hold a team together.

• Shares information; communicates proactively; transmits knowledge; asks for advice and considers it thoughtfully.

• Genuinely values teamwork and co-workers.

• Expects and delivers excellence. Is proactive and focused on creative problem solving. Welcomes input into making things better. Places a high value on learning and improving.

• Is motivated. Manages time, activities, and outcomes well so that progress stays on track. Balances multiple, competing priorities simultaneously without becoming overwhelmed.

 

 

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.