Business Analyst/Consultant -IV ** Only W2 & Local to WI **

Role: Business Analyst/Consultant -IV ** Only W2 & Local to WI **

Location: Hybrid - Madison, WI

Duration: 2 Months w/ extensions 

Interview: MS-Temas/WebEx/Video

Job Description:

Candidates must be CURRENT WI residents. No relocation allowed. If the selected hire is local to Madison, they will be expected onsite as needs require (up to a few days a week). If they are not local to Madison, they can work 100% remote from within the state of WI.

Project Details:

This position will provide Business Analysis for the Bureau of Aeronautics Airport Financial Management and Airport Project Management. The Business Analyst will identify & document business and technical requirements, wireframe/prototype, and perform as a liaison between BOA and development teams. The Analyst will ensure solution deliverables align with requirements. The analyst will perform quality assurance. Finally, the analyst will provide solution documentation.

Position Summary:

Under general supervision from the Agency BITS DTIM Supervisor, on bureau projects, initiatives, and processes, this advanced level position works as a liaison amongst technical and bureau/business stakeholders to facilitate the development of business requirements, lead business process redefinition studies and analyze the use of new technology for new or enhanced systems services. This position is responsible for working with business leads and subject matter experts (SMEs) from various program areas to understand business structure and, policies, and operations in order to develop solutions for business unit strategic goals and initiatives. Including, but not limited to, defining/refining standard operating procedures for projects, business and technical requirements, user stories, leading solution delivery including quality assurance. Responsible for understanding current and future processes, delivering incremental solutions.

This position, along with business leads and SMEs, will analyze current business processes and identify changes in business processes and/or IT systems that will improve the bureau partner’s ability to meet customer needs and/or improve operating efficiency. This may include developing use cases and/or test plans to illustrate current state to future state definition and developing and validating detailed system requirements and design specifications. This position interacts with business users to assure a mutual understanding and agreement on requirements and specifications and, at an expert level, provides consultation, direction, and guidance to business managers.

This is a senior-level position performing difficult and complex work reviewing policies, priorities, recommendations, and/or solutions to IT and business-related issues. This person will serve as the principal authority in the analysis of business process definition/redefinition, with little supervision, and providing expertise in multiple projects of moderate to difficult scope and complexity. This position requires knowledge of project management principles, methods and practices along with technical skills to work with complex data and find meaningful insights from it.

Ensuring effective and efficient interactions with staff and management at all organizational levels is an essential part of this position.

Goals and Worker Activities:

30%   GOAL A.   Leadership, facilitation and coordination of business and operational teams to ensure business needs are being met Worker Activity.     

·      Lead, facilitate, and coordinate team meetings to prioritize work requests in partnership with the business leads from assigned business areas.

·      Serve as the key integration point between the business areas, operations teams, and IT.

·      Develop and maintain a deep understanding and expertise of applicable operational processes, procedures, and controls.

·      Work with key stakeholders to fully understand and analyze the business case for each work effort.

25%   GOAL B.   Leadership, facilitation and coordination of business process and systems analysis Worker Activity.

·      Lead, facilitate and coordinate business requirements at the appropriate level of detail for each work effort, ensuring the cross-functional impacts and any required coordination/integration effort has been identified ahead of the solution.

·      Work with internal and external stakeholders to gather and validate business requirements and assist with the functional design of solutions.

·      Partner with the technical lead to provide input into the functional aspects of solutions design.

·      Proactively identify opportunities for process, system, or other enhancements that may help the business mitigate operational risk and/or achieve its business goals.

·      Partner with the technical lead to create or update documentation relating to workflow process and detailed procedures resulting from implemented initiatives prior to deployment.

·      Develop end-user training materials, in partnership with the transition manager, and assist with the coordination of user training, if needed.

·      Serve as an internal expert with regards to the integrated end-to end processes, controls, and solutions.

·      Map out the data flows and processes and ultimately how it is used by end systems. Identify gaps or improvements in the process.

·      Based on requirements and analysis, collaborate with architects and developers to design solutions to meet the requirements. Use tools such as SQL, data flow diagrams, matrices, requirements documents, JIRA tickets to identify and document work.

25%   GOAL C.   Management of quality control efforts Worker Activity      

·      Develop, execute, and document user test plans and organize and oversee end-user testing and acceptance.

·      Provide support to test teams, as needed, Create end-to-end (E2E) test scrips.

·      Coordinate resolution of issues uncovered during end-user testing.

·      Research escalated business issues and lead the creation of integrated models/workflows that resolve the root cause of these problems.

·      Participate in the evaluation, provide feedback, and resolve issues regarding vendor performance, escalating to the lead project manager as needed.

·      Independently resolve issues to remove roadblocks and provide reports or updates on issues to the portfolio owner, as needed.

·      Maintain and distribute metrics related to work request/project, as agreed upon.

·      Verify the data migrated to intended destination and meets the requirements.

15%   GOAL D.   Participation on the Business Process and Analysis (BPA) Center of Excellence Worker Activity

·      Provide direction and training to other staff in the use of business analysis and process tools, techniques, metrics, standards, and best practices

·      Promote, recommend revisions to, and lead the development of business analysis policies, processes/procedures, standards/guidelines, and tools/templates for OEI and the enterprise, ensuring consistency and repeatability.

·      Monitor business analysis processes, tools, standards, guidelines, and templates for adherence to industry and Agency-specific standards.

·      Create common ground between business units and IT services to ensure IT staff have the requirements and information to deliver technical solutions that support the business needs.

·      Strive for continuous process improvement through identifying root cause of problems and developing solutions, providing mapping services, and inspiring the organization with new ways of thinking and new ways of doing business.

5%   GOAL E.   Performance of special assignments and professional development Worker Activity

·      Stay abreast of business analysis trends and best practices.

·      Represent the Department on enterprise-wide and/or Department committees, as assigned.

Knowledge, Skills, and Abilities:

1.   Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and be able to document and communicate business knowledge.

2.   Demonstrated ability to identify appropriate members and develop effective teams with specific knowledge and skills needed to develop solutions and make recommendations.

3.   Ability to independently identify and obtain information sources needed to perform responsibilities effectively and efficiently.

4.   Advanced ability to recognize how and when to improve a process and to recommend, negotiate, and implement change.

5.   Comprehensive experience in business process analysis, new business process design, quality/process improvement and change management.

6.   Advanced experience and ability at identifying key points and communicating results accurately and effectively to a broad audience.

7.   Thorough knowledge and understanding of the software development lifecycle including requirements analysis, design, quality assurance, and deployment.

8.   Develop Quality Assurance Plan and execute Quality Assurance from beginning to end.

9.   Advanced skills with Microsoft Office (i.e. Excel, Word, Access, etc.), Visio, Teams, and Productivity Tools.

10.            Working knowledge of project management methods, tools, and techniques; experience working with project management software (JIRA)

11.            Broad experience and ability in influencing others and encouraging creative thinking to identify solutions.

12.            Expert ability obtaining information and insight even when others are reluctant to share.

13.            Highly developed communication, interpersonal, and team building skills to develop and sustain effective working relationships, including facilitation and leadership skills.

14.            Skill in establishing and maintaining effective contact and communication with staff and management at all levels of the organization and with external groups/individuals.

15.            Expert ability to communicate business and technical concepts and information effectively to a wide range of audiences.

16.            Considerable ability to work as an effective member in a team environment and to mentor.

17.            Ability to work independently and exercise appropriate judgment with a minimum of supervision and produce effective, acceptable results within defined time frames.

18.            Ability to take the initiative to assertively represent business needs, to stand firm when necessary and to compromise, when possible, to diplomatically challenge assumptions, and to make recommendations to business and technical staff at all levels of responsibility and authority throughout the organization.

19.            Highly skilled in effective time management and priority-setting.

20.            Demonstrated ability to analyze facts and apply sound judgment in decision making.

21.            Ability to understand and comply with all security standards, policies, processes, and procedures.

22.            Certification of Competency in Business Analysis TM (CCBATM) Designation, Certified Business Analysis Professional (CBAP) Designation, or equivalent preferred.

Top Required Skills & 5+ Years of Experience:

·      Business analysis – experience creating use cases, user stories and defining requirements and operational process. Experience performing data analysis against oracle databases, SQL and/or query tool experienced.

·      Technical analysis – experience analyzing and documenting solution components and functions.

·      Requirements – experience creating requirement documents including functional and nonfunctional requirements.

·      Quality assurance – end to end Quality Assurance, from QA Planning to execution and bug resolution for each development phase.

Nice to Have Skills:

·      Facilitation

·      SQL

Interview Process:

·      Microsoft Teams with Video On, 1 - 2 rounds

Duration of Contract:

·      Through 06/30/2026 with possible extension

Remote or onsite?

·      Candidates must be CURRENT WI residents. No relocation allowed. If the selected hire is local to Madison, they will be expected onsite as needs require (up to a few days a week). If they are not local to Madison, they can work 100% remote from within the state of WI.

Will this position have access to FTI (Federal Tax Information)?

·      No

Travel required? 

·      No

Security Required:

·      Yes