IT Tech Support Specialist
Dalton, Georgia, United States of America
Full Time
3 weeks ago
Key skills
Communication
About this role
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About the Role:
We’re looking for a customer-focused IT Technical Support Specialist to deliver exceptional support to Uniti’s internal teams. In this role, you’ll be on the front lines of the employee technology experience, helping ensure users stay connected, productive, and supported. You’ll troubleshoot and resolve a wide range of hardware, software, and network issues, while also managing software installation, configuration, connectivity, and removal.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical problems, and takes pride in providing outstanding customer service. As a highly visible, customer-facing team member, you’ll combine technical expertise with professionalism and strong communication skills to create a positive support experience for every user.
This is an On-site work environment.
What You’ll Do:
• Resolve Uniti’s internal customer computer issues-
◦ Software installations/Removal
◦ Configuration
◦ Connectivity
◦ General IT related issues
◦ Other
• Resolve tickets in a timely fashion by adhering to departments SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.
• Performs other duties as assigned.
Do You Have:
• Associates degree in technical field
• 5 years directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% |Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%| Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|
Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About the Role:
We’re looking for a customer-focused IT Technical Support Specialist to deliver exceptional support to Uniti’s internal teams. In this role, you’ll be on the front lines of the employee technology experience, helping ensure users stay connected, productive, and supported. You’ll troubleshoot and resolve a wide range of hardware, software, and network issues, while also managing software installation, configuration, connectivity, and removal.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical problems, and takes pride in providing outstanding customer service. As a highly visible, customer-facing team member, you’ll combine technical expertise with professionalism and strong communication skills to create a positive support experience for every user.
This is an On-site work environment.
What You’ll Do:
• Resolve Uniti’s internal customer computer issues-
◦ Software installations/Removal
◦ Configuration
◦ Connectivity
◦ General IT related issues
◦ Other
• Resolve tickets in a timely fashion by adhering to departments SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.
• Performs other duties as assigned.
Do You Have:
• Associates degree in technical field
• 5 years directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% |Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%| Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|
Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.