Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs.
Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews.
Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies.
Translate product usage and outcomes into clear business value tied to commercial outcomes.
Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
Spanish Fluency is a must.
Additional fluency in Portuguese is a major plus.
Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR.
Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
Strong executive presence with the ability to influence economic buyers and senior stakeholders.
Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.
Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.

Account Manager

Key skills