Vendor Support Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Description Introduction

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. 

What We’re Looking For:

We are seeking a Vendor Support Specialist to support vendor operations through centralized review of incoming files and early identification of errors that could lead to inaccurate chart requests. This role focuses on file accuracy, pattern recognition, and clear communication with internal teams to prevent waste and improve downstream retrieval performance. The ideal candidate brings strong attention to detail, comfort working with data, and a steady approach to spotting issues and recommending improvements.

What You Will Do: 

• Review HIH files to confirm completion and accuracy.
• Identify errors that could trigger inaccurate chart requests and flag issues for correction to reduce operational waste.
• Track recurring error types and share findings with department leadership for process improvement.
• Maintain clear documentation of review outcomes, error trends, and required adjustments.
• Partner with internal teams to clarify file requirements and update review criteria as business needs change.
• Assist in root cause analysis when large scale or repeated file issues surface.
• Monitor vendor performance related to file quality and escalate concerns when thresholds are not met.
• Support training efforts by providing real examples of common errors and recommended fixes.
• Contribute to reporting on accuracy rates, trends, and the impact of QA review on downstream retrieval performance.
• Support the review of internal client-related support requests and provide timely responses via Datavant’s support ticketing system within defined SLA expectations. 
• Ensure that submitted tickets for inventory disposition changes are accurate and correctly reflect the work done.
• Review documentation quality of notes included with disposition tickets to ensure they are accurate and represent the work done

What You Need to Succeed:

• • At least 2 years of professional experience in healthcare operations
  • Experience with provider record retrieval workflows, financial analysis, or data analysis preferred
  • Strong proficiency in Excel required, familiarity with PowerBI and/or Sigma preferred; comfortable working with data to validate accuracy and spot trends.
  • Sharp attention to detail and sound judgment when reviewing inventory files and identifying potential errors.
  • Ability to break down issues, document findings clearly, and work with partners to resolve problems.
  • Collaborative communication style and ease working with both technical and non technical teams in a remote setting
  • Comfortable identifying process gaps, suggesting improvements, and contributing to changes that improve quality and reduce waste.
  • Organized and reliable, with the ability to manage repetitive review work while maintaining accuracy.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$65,000—$80,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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