Director - Product Management, Automation

Humana Inc. is a leading U.S. healthcare company seeking a product leader to direct the cross-CenterWell automation portfolio. The Director will lead a team focused on reimagining and automating critical processes to enhance the daily experience of clinical associates while ensuring exceptional patient care.

Responsibilities:

• Own and continuously refine the cross-CW automation portfolio and multi-year roadmap in partnership with cross-functional stakeholders
• Conduct ongoing market research and internal discovery to identify high-impact automation opportunities, staying current on emerging tools and best practices in healthcare operations and workflow automation
• Translate complex business cases into clearly articulate value, technical capabilities and resource requirements
• Maintain a business aligned backlog, continuously prioritizing work based on strategic value, feasibility and partner needs
• Establish success metrics and value tracking frameworks; regularly report on progress, ROI and adoption metrics to senior and vertical leadership
• Build credibility and trust with clinical, IT and operational leaders to drive adoption of automation without formal authority
• Lead cross-vertical pilots to develop and test solutions, gather feedback and refine approaches
• Champion change management and adoption strategies, strengthening AI literacy and setting realistic expectations for automation capabilities and timelines
• Foster a “One CenterWell Mindset”, by identifying and pursuing opportunities that create value across the organization, while still enabling each business to thrive
• Develop expertise in care delivery models and common pain points to identify optimal automation opportunities
• Demonstrate technical credibility in automation platforms and tools, understanding which problems are best solved by which technologies (ex – RPA, ML, GAI, etc etc)
• Partner closely with technical teams to ensure solutions are architected for scale, maintenance and integration with existing systems
• Build, mentor and develop a high-performing team, providing coaching on stakeholder management, prioritization and product strategy
• Establish product management best practices and rituals that balance strategic vision and pragmatic execution, ensuring the team delivers value incrementally
• For select initiatives, own end-to-end automation product delivery, from discovery and design through implementation, adoption and continuous improvement; fully support hand-off when maintenance owned by other teams
• Lead the team in balancing transformational thinking with operational realities, reimagining possibilities in undefined spaces while maintaining focus on practical execution and measurable outcomes

Requirements:

• 8+ years in product management, technical solution development, or related fields with demonstrated progression in scope and impact
• 5+ years of people management experience, including building and developing product or technical teams
• Technical acumen in automation technologies and platforms (RPA, intelligent automation, workflow tools, AI/ML applications) applied to healthcare platforms (such as EMRs, salesforce, clinical solutions, etc), with ability to evaluate and select appropriate tools for specific use cases
• 5 + years proven success in cross-business engagement and leading organizational change through technology adoption in a major healthcare setting
• Proven product leadership, combining strong business judgement with execution excellence
• Experience in healthcare operations, clinical workflows, or health system environments, with understanding of care delivery models and operational challenges
• Background leading product teams with agile methodologies in large, matrixed organizations where influence and relationship-building are critical to success
• Experience with service design methodologies and human-centered design practices
• Track record of developing product managers and building strong product cultures that drive value for the business – with a focus on time to value
• Hands-on experience with end-to-end product ownership, from discovery through sustained adoption and value measurement