Senior Business Analyst

Zuri Group is a consulting firm seeking a Senior Business Analyst to provide business analysis and consulting services to clients and internal projects. The role involves guiding project deliverables, analyzing client needs, and leading data-focused projects while maintaining client relationships and ensuring quality assurance.

Responsibilities:

• Guide discovery for project deliverables including software configuration, custom development, and integration. Record key decisions and business cases for project archive
• Analyze client needs and business processes. Identify functional and technical requirements needed to meet the client’s goals
• Write specifications to guide development efforts that meet those goals
• Proactively provide recommendations and best practice advice on meeting goals through software system configuration, customization, process improvement, and/or staff training
• Lead data focused projects with the client from scope to final solutions
• Develop and maintain relationships with clients and senior leadership
• Be the first point of contact for response to client technical questions
• Oversee Quality Assurance testing to ensure work products meet client requirements
• Educate and train clients on system functionality, particularly for go-live stabilization, offering users guidance to become proficient in use of new tools
• Participate in our knowledge-sharing culture by contributing to internal documentation and best practices
• Intentionally cultivate a collaborative environment that encourages creative problem solving from all involved parties

Requirements:

• 5+ years of experience as a business analyst or performing primarily business analytics duties
• 3+ years of experience or level of proficiency with CRM systems; especially Salesforce (including ascend and Advancement RM) or Blackbaud CRM
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Comfortability managing multiple projects at a time with fast turnaround times
• Passion for nonprofit and/or higher education work and a commitment to using technology for social good
• Experience working with large non-profit or higher education organizations, with knowledge of applicable fundraising and business processes
• Excitement for finding creative solutions to complex technical problems
• Experience and willingness to work autonomously as well as collaboratively with your team and across teams
• Professional proficiency in written and spoken English sufficient to communicate with both technical and non-technical stakeholders and staff effectively and accurately through all levels of the agency
• Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
• Bachelor's degree in or related field; Business Admin, Non-Profit Admin, or similar
• Experience with managing projects in a consulting context/framework
• Working knowledge of JIRA or other task-management systems