Sr. Lead Solutions Engineer

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. As a Sr. Lead Solutions Engineer, you will lead the implementation of complex strategic accounts and serve as a mentor for the team, driving major projects and influencing the technical roadmap.

Responsibilities:

• Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment
• Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance
• Act as the primary technical liaison and 'go-to' person for leadership, high-value clients, and external vendors during high-stakes escalations
• Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, and sharing deep domain expertise
• Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them
• Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements
• Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services

Requirements:

• 7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role
• Mastery of technical and programming fundamentals, including advanced proficiency in SQL and the ability to navigate complex data architectures
• Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons
• Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike
• Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure
• A history of fostering a healthy team culture through 'healthy debate,' proactive knowledge sharing, and a 'multiplier' effect on team productivity
• B.S. in a technical field or equivalent professional experience
• Prompt and regular attendance at assigned work location
• Capability to remain seated in a stationary position for prolonged periods
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required
• Capability to work with leadership, employees, and members in an appropriate manner