Business Systems Analyst

Blue Cross NC is a health insurance provider seeking a Business Systems Analyst to support their IT and business operations. The role involves defining and validating business requirements, providing technical support, and coordinating testing and system configuration to improve operational efficiency.

Responsibilities:

• Define, evaluate, and validate requirements, business functional design, and technical design for small to moderately complex business issues
• Act as a liaison representing their department and the processes and workings within it to develop effective technical solutions
• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
• Provide ongoing user support for ad hoc questions, inquiries, and service requests
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis
• Resolve medium, moderately complex production issues by performing initial triage for severity and business impact of system/application failures
• Troubleshoot and analyze to determine root cause of issues
• Develop applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met
• Coordinate with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies
• Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application
• May act as Business Lead/Coordinator on moderate single area/department projects
• Coordinate testing plans with Business area and IT
• Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
• Document and may, in some cases, execute test plans and scenarios
• Analyze and verify testing results for accuracy, relevance and completeness
• Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc
• Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed
• Configure and maintain moderately critical system tables and data elements across multiple system environments
• Analyze, develop and implement configuration changes to improve system performance and user efficiency
• Monitor configuration for accuracy and compliance to change control processes

Requirements:

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field