Technical Product Solutions Engineer

Teak is building better experiences for people attending live events and booking travel, and they are seeking a Technical Product Solutions Engineer. This role involves partnering with customers' product and engineering teams to ensure successful integrations with Teak, impacting onboarding and product performance at scale.

Responsibilities:

• Lead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirements
• Build critical relationships with partners’ key technical and product stakeholders
• Collaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, and lead their integrations from kickoff through launch
• Configure account structures and technical parameters to optimize performance
• Conduct and lead user acceptance Testing & go-live readiness audits before solutions launch
• Manage the development and upkeep of technical resources and customer API documentation
• Plan and execute rollout strategies for new technical products, API versions, and platform enhancements
• Coordinate communication and transition plans for breaking changes or deprecations
• Manage partner impact during platform updates
• Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practices
• Enable non-technical teams to speak confidently about technical capabilities
• Conduct daily operational reviews of partner integrations to identify issues, trends, and opportunities
• Proactively monitor partner integration health and performance metrics (not just reactive troubleshooting)
• Regular check-ins with active partners to ensure ongoing success
• Explicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teams
• Define escalation paths and SLAs
• Serve as primary advocate for partner technical needs across all internal departments
• Gather, synthesize, and communicate partner feedback to inform product development and roadmap
• Identify trends in partner requests and pain points to drive proactive platform improvements
• Regular feedback loops to Product and Engineering teams

Requirements:

• Experience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React)
• Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.)
• Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environments
• Experience in troubleshooting technical issues for customers or partners
• Familiarity with SQL / MySQL and fundamental data analysis
• Clear communicator who can explain technical concepts to non-technical audiences
• Strong problem-solver who enjoys figuring things out
• Comfortable taking ownership and working independently in a remote environment