Production Support Engineer

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Reliability, Automation & SRE
• Experience with Site Reliability Engineering (SRE) concepts or operational automation
• Strong PowerShell scripting experience for automation and operational efficiency
• Ability to identify manual, labor-intensive processes and automate them
• Application & Middleware
• Working knowledge of Java-based applications, including testing fundamentals
• Experience supporting Tomcat or similar Java application servers
• Databases & Data Management
• Hands-on experience with relational databases (SQL, Oracle, or equivalent)
• Database application experience to support decentralization of administrative functions
• Reporting & ITSM
• ServiceNow experience for incident management, record keeping, and workflow tracking
• Power BI experience for operational or compliance reporting (preferred)
• Environment & Expectations
• Heavy production support environment with compliance and regulatory focus
• On-call support required, including some non-traditional hours
• Fast-paced environment supporting large-scale enterprise systems and databases
• Skill set is expected to evolve as the team continues moving toward cloud-based platforms
• Proven experience supporting enterprise-grade applications in production environments
• Strong troubleshooting skills across applications, databases, and infrastructure layers
• Experience working in highly regulated, compliance-driven environments
• Detail-oriented with strong analytical and problem-solving abilities
• Effective collaborator able to work with technical, compliance, and business stakeholders

Desired Skills & Experience

• Archiving, compliance, or regulated communications platforms
• Cloud transformation or modernization initiatives
• SRE or operations-to-engineering transformation initiatives
• Experience with compliance, archiving, or eDiscovery applications
• Familiarity working in environments with heightened regulatory and audit requirements
• Demonstrated comfort adhering to strict operational controls and compliance standards
• Experience with Liquibase or similar database change management tools

What You Will Be Doing

• Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
• Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Systems Operations Engineering.
• Provide day-to-day operational and functional support for the bank's archiving and compliance system
• Support remediation and compliance-driven initiatives in coordination with regulatory and audit partners
• Monitor system health, analyze issues, and perform root cause analysis in a production environment
• Participate in incident, change, and problem management processes
• Maintain accurate records and documentation to meet regulatory and compliance standards
• Collaborate with engineering and platform teams to transition manual processes into automated solutions
• Support ongoing cloud migration and modernization initiatives aligned with SRE principles