Senior Strategic Customer Engagement - AI

Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. The role of Strategic Customer Engagement Manager – AI involves driving growth across Workday’s AI solutions, engaging with C-level executives, and guiding strategic enterprise AI opportunities through the sales journey.

Responsibilities:

• Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders
• Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process
• Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value
• Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite
• Lead executive-level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday’s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy-in across the C-suite and functional leaders
• Act as a consultative advisor, diving deep into a customer’s business to diagnose problems and position Workday’s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses
• Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes
• Maintain deep, current expertise on the AI market—including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics—and use this to sharpen how we position Workday AI
• Execute AI GTM programs and plays that can be scaled across regions, segments, and industries
• Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises
• Provide structured, customer-backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI
• Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards
• Contribute to developing and refining field-ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success
• Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday’s voice in the AI market