Digital Product Manager- C3 Communications

Allstate is a leading company dedicated to protecting families and their belongings from life's uncertainties. They are seeking a Digital Product Manager for C3 Communications to shape the future of customer communication by defining strategic direction and managing a product within their digital communications portfolio.

Responsibilities:

• Shape product vision and strategy by partnering with business, technology, and design stakeholders to identify high value opportunities and align on measurable business outcomes
• Lead product discovery and scoping using research, data analysis, customer insights, and test and learn approaches to validate assumptions and inform product decisions
• Define and track key product metrics, using insights to optimize performance, refine strategy, and guide roadmap prioritization
• Translate complex, ambiguous problems into clear, prioritized backlogs—writing, refining, and accepting high quality product stories in agile tools
• Facilitate agile ceremonies and champion agile best practices to enable effective collaboration and delivery within cross functional and XP development teams
• Communicate complex or innovative concepts through compelling storytelling tailored to technical teams, senior leaders, and nontechnical audiences
• Collaborate closely with engineering, design, data, and vendor partners to deliver high quality digital products across internal and externally managed solutions
• Apply strong product technology awareness while balancing strategic vision with detailed execution to ensure exceptional end to end product outcomes
• Advocate for customer experience excellence, ensuring communications are intuitive, timely, and aligned with customer needs and preferences

Requirements:

• Minimum of 4 years' experience conducting product scoping, discovery, framing, and backlog ownership for digital products
• Proven ability to lead agile ceremonies and apply agile best practices within DPTs
• Demonstrated ability to deliver, quantify and positively impact product goals / outcomes
• Demonstrated ability to breakdown complex and innovative concepts to product development teams
• Experience working with a highly skilled XP software development team
• Experience managing and delivering Java based products
• Proficiency with Mural, agile methodologies, Agility, and Digital Product Health (DPH)
• Experience in customer front end products
• Background in customer experience design or journey optimization