Allstate is a leading company dedicated to protecting families and their belongings from life's uncertainties. They are seeking a Digital Product Manager for C3 Communications to shape the future of customer communication by defining strategic direction and managing a product within their digital communications portfolio.
Responsibilities:
- Shape product vision and strategy by partnering with business, technology, and design stakeholders to identify high value opportunities and align on measurable business outcomes
- Lead product discovery and scoping using research, data analysis, customer insights, and test and learn approaches to validate assumptions and inform product decisions
- Define and track key product metrics, using insights to optimize performance, refine strategy, and guide roadmap prioritization
- Translate complex, ambiguous problems into clear, prioritized backlogs—writing, refining, and accepting high quality product stories in agile tools
- Facilitate agile ceremonies and champion agile best practices to enable effective collaboration and delivery within cross functional and XP development teams
- Communicate complex or innovative concepts through compelling storytelling tailored to technical teams, senior leaders, and nontechnical audiences
- Collaborate closely with engineering, design, data, and vendor partners to deliver high quality digital products across internal and externally managed solutions
- Apply strong product technology awareness while balancing strategic vision with detailed execution to ensure exceptional end to end product outcomes
- Advocate for customer experience excellence, ensuring communications are intuitive, timely, and aligned with customer needs and preferences
Requirements:
- Minimum of 4 years' experience conducting product scoping, discovery, framing, and backlog ownership for digital products
- Proven ability to lead agile ceremonies and apply agile best practices within DPTs
- Demonstrated ability to deliver, quantify and positively impact product goals / outcomes
- Demonstrated ability to breakdown complex and innovative concepts to product development teams
- Experience working with a highly skilled XP software development team
- Experience managing and delivering Java based products
- Proficiency with Mural, agile methodologies, Agility, and Digital Product Health (DPH)
- Experience in customer front end products
- Background in customer experience design or journey optimization